Return Reasons

Effectively utilising return reasons can enhance product offerings, streamline inventory management, and foster stronger customer relationships, ultimately contributing to the long-term success of the business.

Return reasons

Setup return reasons

In the settings menu, navigate to ‘Return reasons' located towards the bottom left-hand side of the menu. Now click 'Link return reason’ towards the top right.

Choose your set of return reasons from the predefined list provided.

Return reason list

Photo attachments are required for damaged goods. You can upload up to 5 photos per item.

Return reason	Comment	Attachment
Allergic reaction	Optional	none
Better price available	Optional	none
Color differs from website	Optional	none
Delivery is incomplete	Optional	none
Do not like the color	Optional	none
Does not work as expected	Optional	none
End of rental period	Optional	none
Fit not good	Optional	none
I changed my mind	Optional	none
I ordered multiple sizes	Optional	none
Material quality	Optional	none
No longer needed	Optional	none
No reason	Optional	none
Ordered wrong product	Optional	none
Ordered wrong size	Optional	none
Other reason	Optional	Optional
Product damaged on arrival	Optional	Required
Product damaged	Optional	Required
Product is defect	Optional	none
Product delivered too late	Optional	none
Product differs from description on website	Optional	none
Product differs from picture on website	Optional	none
Product differs from website	Optional	none
Product does not meet expectations	Optional	none
Product looks different than expected	Optional	none
Product too large	Optional	none
Product too small	Optional	none
Quantity too large	Optional	none
Sample returned	Optional	none
Size too large	Optional	none
Size too small	Optional	none
Warranty	Optional	none
Wrong product delivered	Optional	none
Wrong size or fit is not as expected	Optional	none

If there are return reasons not included in the predefined list, please reach out to your account manager with your suggestions.