Return Reasons

Effectively utilising return reasons can enhance product offerings, streamline inventory management, and foster stronger customer relationships, ultimately contributing to the long-term success of the business.

Return reasons

Set return reasons

In the settings menu, navigate to ‘Return reasons' located towards the bottom left-hand side of the menu. Now click 'Link return reason’ towards the top right.

Choose your set of return reasons from the predefined list provided.

Return reason list

Photo attachments are required for damaged goods. You can upload up to 5 photos per item.

Code	Description	Attachments	Comment
other-reason	Another reason	Optional	Optional
do-not-like-the-color	I do not like the color	Disabled	Optional
better-price-available	Better price available	Disabled	Optional
delivery-is-incomplete	Delivery is incomplete	Disabled	Optional
fit-not-good	Not a good fit	Disabled	Optional
wrong-size-or-fit-is-not-as-expected	Wrong size or fit, does not meet expectations	Disabled	Optional
end-of-rental-period	End of rental period	Disabled	Optional
size-too-small	Size too small	Disabled	Optional
ordered-wrong-product	Wrong item ordered	Disabled	Optional
product-differs-from-picture-on-website	Item differs from image on website	Disabled	Optional
product-differs-from-website	Item differs from website	Disabled	Optional
material-quality	Material quality	Disabled	Optional
product-too-large	Item too large	Disabled	Optional
size-too-large	Size too big	Disabled	Optional
sample-returned	Sample returned	Disabled	Optional
product-is-defect	Item is defective	Disabled	Optional
product-looks-different-than-expected	Item looks different than expected	Disabled	Optional
product-damaged	Item damaged	Required	Optional
allergic-reaction	Allergic reaction	Disabled	Optional
product-too-small	Item too small	Disabled	Optional
i-changed-my-mind	I've changed my mind	Disabled	Optional
does-not-work-as-expected	Doesn't work as expected	Disabled	Optional
ordered-wrong-size	Ordered wrong size	Disabled	Optional
warranty	Guarantee	Disabled	Optional
color-differs-from-website	Color varies from website	Disabled	Optional
product-damaged-on-arrival	Item damaged on arrival	Required	Optional
product-delivered-too-late	Item delivered late	Disabled	Optional
product-does-not-meet-expectations	Item does not meet expectations	Disabled	Optional
wrong-product-delivered	Wrong item delivered	Disabled	Optional
i-ordered-multiple-sizes	I ordered multiple sizes	Disabled	Optional

If there are return reasons not included in the predefined list, please reach out to your account manager with your suggestions.

Set return questions

Save time and enhance the user experience by asking the right questions when booking a return.

Select the return reason to which you want to add questions, then click 'Update Return Reason'.

Click the 'Return Questions' dropdown and select your preferred question.
(Optional) Click the 'Required' checkbox.
Click ‘Save.’

Add multiple questions to a Return reason.

The number of linked questions is now visible in the Return Reasons overview.