Effectively utilising return reasons can enhance product offerings, streamline inventory management, and foster stronger customer relationships, ultimately contributing to the long-term success of the business.
Return reasons
Setup return reasons
In the settings menu, navigate to ‘Return reasons' located towards the bottom left-hand side of the menu. Now click 'Link return reason’ towards the top right.
Choose your set of return reasons from the predefined list provided.
Return reason list
Photo attachments are required for damaged goods. You can upload up to 5 photos per item.
Return reason
Comment
Attachment
Allergic reaction
Optional
none
Better price available
Optional
none
Color differs from website
Optional
none
Delivery is incomplete
Optional
none
Do not like the color
Optional
none
Does not work as expected
Optional
none
End of rental period
Optional
none
Fit not good
Optional
none
I changed my mind
Optional
none
I ordered multiple sizes
Optional
none
Material quality
Optional
none
No longer needed
Optional
none
No reason
Optional
none
Ordered wrong product
Optional
none
Ordered wrong size
Optional
none
Other reason
Optional
Optional
Product damaged on arrival
Optional
Required
Product damaged
Optional
Required
Product is defect
Optional
none
Product delivered too late
Optional
none
Product differs from description on website
Optional
none
Product differs from picture on website
Optional
none
Product differs from website
Optional
none
Product does not meet expectations
Optional
none
Product looks different than expected
Optional
none
Product too large
Optional
none
Product too small
Optional
none
Quantity too large
Optional
none
Sample returned
Optional
none
Size too large
Optional
none
Size too small
Optional
none
Warranty
Optional
none
Wrong product delivered
Optional
none
Wrong size or fit is not as expected
Optional
none
If there are return reasons not included in the predefined list, please reach out to your account manager with your suggestions.
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