Return Methods
The return methods define the delivery options available for your customers to use when returning their orders.
Return methods
There a 4 types of return methods to select from:
Carrier return
Return to store
Arrange your own shipping
Recovery service
In the settings menu, navigate to ‘Return methods' located towards the bottom left-hand side of the menu. Now click 'New return method’ towards the top right.
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Carrier return
Allow your customers to return their orders using your preferred carrier.
Different service options will be available based on the chosen carrier.
Name: Give each return service a recognisable name.
Return type: Ship via connected carrier.
Contract: The carrier contract for the returns.
Default weight: Maximum weight.
Service: Based on contract selected + weight.
Recover service: Based on contract selected.
After completing the details of the return method, click ‘Save.’
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Increase customer satisfaction by adding multiple return methods.
Return to store
Ideal for label in the box returns.
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Arrange your own shipping
Allow your customers to arrange their own shipping.
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Recovery label
Only applicable for Label In The Box or Heen en Terug from PostNL. If the label included with the package is damaged, please utilise this service to request a new one.