Skip to main content
Skip table of contents

Return Methods

The return methods define the delivery options available for your customers to use when returning their orders.

Return methods

There a 4 types of return methods to select from:

  1. Carrier return

  2. Return to store

  3. Arrange your own shipping

  4. Recovery service

  1. In the settings menu, navigate to ‘Return methods' located towards the bottom left-hand side of the menu. Now click 'New return method’ towards the top right.

Screenshot from 2024-03-01 19-43-45.png

Carrier return

Allow your customers to return their orders using your preferred carrier.

Different service options will be available based on the chosen carrier.

  • Name: Give each return service a recognisable name.

  • Return type: Ship via connected carrier.

  • Contract: The carrier contract for the returns.

  • Default weight: Maximum weight.

  • Service: Based on contract selected + weight.

  • Recover service: Based on contract selected.

  1. After completing the details of the return method, click ‘Save.’

Screenshot from 2024-03-01 19-43-54.png

Increase customer satisfaction by adding multiple return methods.


Return to store

Ideal for label in the box returns.

Screenshot from 2024-03-01 20-09-08.png

Arrange your own shipping

Allow your customers to arrange their own shipping.

Screenshot from 2024-03-01 20-08-58.png

Recovery label

Only applicable for Label In The Box or Heen en Terug from PostNL. If the label included with the package is damaged, please utilise this service to request a new one.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.