Return Methods

The return methods define the delivery options available for your customers to use when returning their orders.

Return methods

There a 4 types of return methods to select from:

1. Carrier return

2. Return to store

3. Arrange your own shipping

4. Recovery service

1. In the settings menu, navigate to ‘Return methods' located towards the bottom left-hand side of the menu. Now click 'New return method’ towards the top right.

Carrier return

Allow your customers to return their orders using your preferred carrier.

Different service options will be available based on the chosen carrier.

• Name: Give each return service a recognisable name.

• Return type: Ship via connected carrier.

• Contract: The carrier contract for the returns.

• Default weight: Maximum weight.

• Service: Based on contract selected + weight.

• Recover service: Based on contract selected.

1. After completing the details of the return method, click ‘Save.’

Increase customer satisfaction by adding multiple return methods.

Return to store

Ideal for label in the box returns.

Arrange your own shipping

Allow your customers to arrange their own shipping.

Recovery label

Only applicable for Label In The Box or Heen en Terug from PostNL. If the label included with the package is damaged, please utilise this service to request a new one.