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Returns Portal
Personalise your return portal to align with your company's brand.
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Navigate to the Returns Branding setting in MyParcel.com.
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Select each field to customise the consumer portal.
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Primary colour: The most dominant colour in the portal.
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Accent colour: The colour used for action buttons.
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Logo URL: The web address of your logo.
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Shop logo: A logo stored locally on your computer.
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Banner URL: The web address of your preferred banner image.
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Banner image: A banner image stored locally on your computer.
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Select ‘Advanced’ to:
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Hide features, description or price.
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Set custom domain.
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Preview your branding on both desktop and mobile devices.
After making any change, verify the consumer portal by visiting return.myparcel.com/shopname or your custom domain.
Return Emails
Enhance professionalism, and reinforce your company identity with branded return emails.
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On the same page as the Returns Branding, select the ‘Return emails’ tab towards the top.
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Complete the fields you want to include and click 'Save.'
Custom Domain
The consumer portal can be hosted on your own custom domain - contact your MyParcel.com account manager to activate.
Only a dedicated domain can be hosted - not a subdirectory.
Example
