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Creating shipments

Create single and batch shipments directly from your shipping portal.

Creating single shipments

Full and correct information will help to ensure a smoother transit and a reduction in potential surcharges or returned shipments.

Domestic

Create a domestic shipment in a few easy steps.

Domestic guide

The single shipment creation flow is split into 4 sections:

  1. Shipping location

    • Select shipper location.

    • Add weight and dimensions.

    • Add the receiver address.

      • Choose how to add the address; manually, Google address suggestion or with the address book.

  2. Select a service

    • Select the preferred carrier, service and delivery options.

  3. Shipping details

    • The receivers name and contact details.

    • Parcel details.

  4. Confirm


Shipping location

  1. From your shipment overview, click ‘New shipment.’

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  1. Choose the correct shop and proceed to add the weight, dimensions, and the receiver's address.

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Start entering data to use the address suggestion bar to automatically populate the receivers address or add an existing address from the address book.

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  1. Once you have completed all of the relevant fields, click ‘Next step.’


Select a service

  1. Select the preferred service.

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All available delivery options will now be presented.

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Selecting a delivery option will be reflected in the total cost.

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  1. Once the correct service has been selected, click ‘Continue.’


Shipping details

  1. Fill in the receivers contact details.

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  1. Add any relevant shipment details followed by ‘Continue.’

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  1. Check that all of the shipment details are correct, editing where necessary. Once you are satisfied with the information you can click ‘Save.’

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The page will now re-direct you to the shipment overview where the shipment will appear with status of Concept, ready to be Registered.

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International

When dealing with international destinations that have customs requirements, an extra section will be introduced in the shipping details step of the shipment creation flow.

International guide

Shipping details

  1. Fill in the relevant shipment details, followed by selecting the ‘Add product’ button.

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Mandatory fields can vary between carriers, ensuring complete data will reduce delays, returns and surcharges.

  1. Fill in the product information and click 'Save.'

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  1. Fill in the customs details along with any tax numbers that might not be assigned to your organisation, followed by 'Continue.'

If DDP is selected as the incoterm, also include the Shipping value & Currency

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Confirm

  1. Check that all of the shipment details are correct, editing where necessary. Once you are satisfied with the information you can click 'Save.'

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The page will now re-direct you to the shipment overview where the shipment will appear with status of Concept, ready to be Registered.

Drop shipping

Set an alternative senders address to provide direct from manufacturer to customer shipping.

Drop shipping guide
  1. Select the pencil icon towards the top right hand side of the shop that you want to edit.

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  1. Edit any line of the senders address or use the address book, followed by 'Save.'

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The new shipper details will now be reflected as the shop address.

Clicking the 'refresh' button will reset the senders address.

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Changing the shipping address could also effect the carrier services that are returned


Taxes and duties

Real-time calculation of tax and duties applied by customs in the country of the receiver.

The landed cost engine calculates the duty rate, tax rate, duty payable and tax payable in the currency of the sending or receiving country

HS code suggestion

Accurate HS codes will prevent goods from being delayed or seized by customs authorities.

HS code guide
  1. In step 3 of creating a manual shipment, click 'Add product.'

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  1. Complete the product information, and when you reach the Harmonized System Code, click on the folder icon next to the text.

The HS code is generated based on the SKU and item description.

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  1. You will now be provided a list HS codes to select from.

A 6-digit HS number is returned; however, some carriers may require 8 or 10-digit HS codes.

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  1. After selecting the appropriate HS code, click 'Save.'

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Landed costs

Every product has a duty and tax rate applied to it on importation, with the rates differing from country to country. Each country has its own low value threshold(s) – the value(s) at which goods do not have any duty or taxes applied to them.

Landed costs guide
  1. In step 3 of creating a manual shipment, fill out the Total value of the shipment and click 'Continue.'

Ensure that the total value equals the combined value of all added products.

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  1. Fill in the customs details along with any tax numbers that might not be assigned to your organisation, followed by 'Calculate landed costs & continue.'

Incoterm DDP and the Shipping value & Currency are required for landed costs.

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  1. The real time taxes & duties, will now be displayed at the top of the confirmation page. Click ‘Save’ to continue.

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The page will now re-direct you to the shipment overview where the shipment will appear with status of Concept, ready to be Registered.

Supported currencies

Taxes and duties calculations are supported in 191 destinations.

Supported currencies

Country

ISO

Åland Islands

AX

Albania

AL

Algeria

DZ

American Samoa

AS

Andorra

AD

Angola

AO

Antigua and Barbuda

AG

Argentina

AR

Armenia

AM

Australia

AU

Austria

AT

Azerbaijan

AZ

Bahamas

BS

Bahrain

BH

Bangladesh

BD

Barbados

BB

Belarus

BY

Belgium

BE

Belize

BZ

Benin

BJ

Bermuda

BM

Bhutan

BT

Bolivia

BO

Bosnia and Herzegovina

BA

Botswana

BW

Brazil

BR

Brunei

BN

Bulgaria

BG

Burkina Faso

BF

Burundi

BI

Cabo Verde

CV

Cambodia

KH

Cameroon

CM

Canada

CA

Canary Islands

IC

Central African Republic

CF

Chad

TD

Chile

CL

China

CN

Colombia

CO

Comoros

KM

Congo

CG

Costa Rica

CR

Côte d'Ivoire

CI

Croatia

HR

Cyprus

CY

Czech Republic (Czechia)

CZ

Denmark

DK

Dominica

DM

Dominican Republic

DO

DR Congo

CD

Ecuador

EC

Egypt

EG

El Salvador

SV

Equatorial Guinea

GQ

Estonia

EE

Eswatini

SZ

Ethiopia

ET

Fiji

FJ

Finland

FI

France

FR

Gabon

GA

Germany

DE

Ghana

GH

Gibraltar

GI

Greece

GR

Grenada

GD

Guam

GU

Guatemala

GT

Guernsey

GG

Guinea-Bissau

GW

Guyana

GY

Haiti

HT

Honduras

HN

Hong Kong

HK

Hungary

HU

Iceland

IS

India

IN

Indonesia

ID

Ireland

IE

Isle of Man

IM

Israel

IL

Italy

IT

Jamaica

JM

Japan

JP

Jersey

JE

Jordan

JO

Kazakhstan

KZ

Kenya

KE

Kosovo

XK

Kuwait

KW

Kyrgyzstan

KG

Laos

LA

Latvia

LV

Lebanon

LB

Lesotho

LS

Liberia

LR

Liechtenstein

LI

Lithuania

LT

Luxembourg

LU

Macao

MO

Madagascar

MG

Malawi

MW

Malaysia

MY

Maldives

MV

Mali

ML

Malta

MT

Marshall Islands

MH

Martinique

MQ

Mauritania

MR

Mauritius

MU

Mexico

MX

Micronesia

FM

Moldova

MD

Monaco

MC

Mongolia

MN

Montenegro

ME

Morocco

MA

Mozambique

MZ

Myanmar

MM

Namibia

NA

Nauru

NR

Nepal

NP

Netherlands

NL

New Zealand

NZ

Nicaragua

NI

Niger

NE

Nigeria

NG

North Macedonia

MK

Northern Mariana Islands (the)

MP

Norway

NO

Oman

OM

Pakistan

PK

Palau

PW

Palestinian territories

PS

Panama

PA

Papua New Guinea

PG

Paraguay

PY

Peru

PE

Philippines

PH

Poland

PL

Portugal

PT

Puerto Rico

PR

Qatar

QA

Romania

RO

Russia

RU

Rwanda

RW

Saint Kitts & Nevis

KN

Saint Lucia

LC

Saint Pierre and Miquelon

PM

Samoa

WS

San Marino

SM

Saudi Arabia

SA

Senegal

SN

Serbia

RS

Seychelles

SC

Sierra Leone

SL

Singapore

SG

Slovakia

SK

Slovenia

SI

Solomon Islands

SB

South Africa

ZA

South Korea

KR

South Sudan

SS

Spain

ES

Sri Lanka

LK

St. Vincent & Grenadines

VC

Sudan

SD

Sweden

SE

Switzerland

CH

Taiwan (Province of China)

TW

Tanzania

TZ

Thailand

TH

Timor-Leste

TL

Togo

TG

Tonga

TO

Trinidad and Tobago

TT

Tunisia

TN

Turkey

TR

Uganda

UG

Ukraine

UA

United Arab Emirates

AE

United Kingdom

GB

United States

US

Uruguay

UY

Vanuatu

VU

Venezuela

VE

Vietnam

VN

Virgin Islands (U.S.)

VI

Zambia

ZM

Zimbabwe

ZW


Incoterms

Incoterms (International Commercial Terms) are a set of rules which define the responsibilities of sellers and buyers. Incoterms specify who is responsible for paying for and managing the shipment, insurance, documentation, customs clearance, and other logistical activities.

There are two options available for you to choose from and this will either be;

DAP - Delivered At Place (formerly DDU): The seller is responsible for the delivery of the goods and it is the buyers responsibility for import duties.

DDP - Delivered Duty Paid: The seller must cover duties, import clearance, and any taxes.

When selecting DDP the Shipping value & Currency should also be included


Creating batch shipments

Import 100s of orders at a time from multiple sources using a .csv file.

Importing csv orders

CSV import guide

The .csv import flow is split into 4 sections:

  • Settings

    • Type of data in the CSV.

  • CSV file

    • Upload the CSV.

  • Mapping

  • Select shipment

    • Confirm the validation and import.

Import

  1. From your shipment overview, navigate to and click ‘Import.'

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  1. Followed by 'CSV Import'.

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Settings

  1. Add the relevant variables and click 'Next Step.'

  1. Is your CSV using pricing values in cents?

    1. Are the rates shown as 1.00 (decimal) or 100 (cents).

  2. Do the shipments in your CSV contain more than 1 product?

    1. Multiple products and/or parcels going to the same address.

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CSV file

  1. Upload your .csv and click 'Next Step.'

Download a CSV example to view the required data format.

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Mapping

  1. Simply scroll down the page and click on any field that should be included - You’ll then be shown the list of column names from your CSV.

There’s a total of 47 fields to potentially map.

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All fields marked with a * must be mapped.

When shipping to regions that require customs documentation, the below fields should also be mapped.

  • Shipment Details

    • Description

    • Total Value

  • Product Details

    • Product SKU

    • Product Description

    • Product Item Value

    • Product Item Currency

    • Product VAT Percentage

    • Product Quantity

    • Product Item Weight

    • Product HS Code

    • Product Origin Country Code

  • Customs

    • Content Type

    • Incoterm

    • Shipping Value (when using DDP)

    • Currency (when using DDP)

    • Invoice Number

  1. After completing the mapping, click 'Save Mapping' and provide a recognisable name. Once saved, click 'Next Step.'

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Select shipments

Once moving from step 3 to step 4, the platform will automatically validate the data in the .csv

  1. After each line indicates 'This order is good to go,' click on 'Import All.' The orders will then be imported into the system.

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Assign a carrier and service automatically when importing using shipping rules.


Missing data

  1. If an order line displays 'This order is missing data,' click on the pencil icon on the right-hand side of the order to edit.

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  1. Once the orders have been edited, click 'Import all.'


Printing labels

All shipments will need to be registered with a carrier before a label can be printed.

Registering shipments

Register 100s of shipments at once.

Register guide
  1. Navigate to the shipment overview and select the shipments you want to print labels for.

  2. Once you have selected the shipments, click “Register.”

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The shipment will now be pre-advised with the carrier and a label will be available to download.

Printing shipping labels

Easily download labels and all accompanying documents.

Printing guide
  1. Select the registered shipments you want to print labels for.

  2. Next, select Print

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Your labels will now be downloaded and available for you to print.

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