Skip to main content
Skip table of contents

Creating Accounts

Onboard and manage all aspects of your clients shipping profile.

Accounts

Structure

  1. Broker: The platform owner.

  2. User: The email address used to log into the platform, where permissions define what can be accessed.

  3. Organisation: The registered company details associated with the user. Carrier contracts are assigned to organisations.

  4. Shop: The shipping location.

  5. Contracts: The connection between the MyParcel.com API and the API of the chosen carrier.

  6. Services rates: The available services through the selected contract and shipping location, along with their associated rates.

Screenshot From 2025-03-03 23-11-39.png

Steps taken for a new account:

  1. Create an organisation.

  2. Add a shop to the new organisation, creating a new shop for each injection point.

  3. Create a new contract or assign an existing one to the new organisation.

ℹ️ Service rates must be added to each new contract.

ℹ️ Services are returned based on the shipper's shop address matching the injection zones of the service rates defined in the contracts assigned to the organisation. This flexibility allows each contract to be as general or specific as needed.

  1. Create a user with organisation-level scopes for the newly created organisation and send the welcome email to activate their account.

Organisations

Set the registered company details and assign the relevant contracts.

Creating organisations

Creating organisations

  1. Navigate to the Management settings and select Organisations from the menu. Now click ‘New organisation.’

Screenshot From 2025-03-04 13-00-21.png
  1. Enter the reigstered address of the organisation and click Save.'

Add any relevant tax numbers by clicking the ‘Add number’ button located towards the bottom right.

Screenshot From 2025-03-04 13-00-31.png

You will be redirected back to the organization overview. A shop and contract must now be added before any shipments can be created.

Screenshot From 2025-03-04 13-19-01.png

See our guide here on how to assign contracts.

Shops

Create a shipping location.

Creating shops

Creating shops

  1. Select the organisation where the shop will be added and click 'Edit organisation.'

Screenshot From 2025-03-04 13-19-10.png
  1. The organisation now has an extra section towards the bottom. Click 'New shop.'

Screenshot From 2025-03-04 13-01-04.png
  1. Fill in the details of the shipping location and click 'Save.'

If the return address is different to the shipping address, uncheck the Return address box towards the bottom left of the page and enter the new return address details.

Screenshot From 2025-03-04 13-33-19.png

The new shop is now visible under the organisation.

  1. Click ‘Save.’

Screenshot From 2025-03-04 13-01-29.png

You will be redirected back to the organisation overview.

Contracts are often based on country or region-specific accounts. If you have accounts in multiple locations, simply create a new shop for each one.

Screenshot From 2025-03-05 15-42-47.png

Users

Configure settings such as permissions and language.

Creating users

Creating users

Once a user is created, you need to assign the appropriate permissions (scopes) to define what actions the user can perform. After assigning the required scopes, you can then send out the email to activate the user.

  1. Click on the avatar towards the top right hand side of the platform, followed by 'Users.'

Screenshot From 2025-03-04 19-16-47.png
  1. Click ‘New user.’

Screenshot From 2025-03-03 18-59-40.png
  1. Fill in the new user details and click ‘Save.’

The username is auto-populated from the email address.

Screenshot From 2025-03-03 18-59-51.png

The new user is now visible in the overview. Next steps:

  1. Add the required scopes to the user to define their level of access and determine which actions they can perform within the platform.

  2. Send out the welcome email.

Screenshot From 2025-03-03 23-26-18.png

Assigning scopes

  1. Select the user and click ‘Edit user.'

Screenshot From 2025-03-03 23-27-09.png
  1. Click ‘Add scope’ located on the right-hand side.

Screenshot From 2025-03-03 23-28-39.png
  1. Select the required scope and resource for the user and click ‘Save.’

Only two scopes are required for a standard user account to create shipments:

  1. Manage organisations: Allows the user to edit organisation details, including creating or editing new shops within an organisation.

  2. Manage shipments: Allows the user to create, register, and manage shipments.

Each scope has two levels:

  1. Organisation: Provides access only to the specified organisations.

  2. Broker: Provides access to all organisations under that broker, allowing oversight and management across multiple organisations within the platform.

ℹ️ This image shows the scopes set at the organisation level, meaning the user will only have access to that specific organisation and its shipments.

Screenshot From 2025-03-04 10-42-48.png

ℹ️ You can also assign scopes from multiple organisation resources, ideal for managing partnerships and 3PL operations.

Screenshot From 2025-03-04 19-45-00.png

ℹ️ The image below displays the same scopes applied at the broker level, granting the user access to manage all organisations and create shipments across them. This level of access should only be assigned to admin users.

Screenshot From 2025-03-04 19-24-29.png

ℹ️ Other features that require additional scopes:

  1. Landed costs: Enables HS code lookup and perform taxes & duties calculations.

  2. Manage collections: Allows the user to book and manage carrier collections.

  3. Manage contracts: Allows the user to create and edit contracts, as well as upload rates.

  4. Manage returns: Allows the user to access and use the returns solution within the platform.

  5. Manage system: Allows the user to add message banners and create broker level manifests.

  6. Manage users: Allows the ability to create and edit users.

  1. Once the relevent scopes have been added, click ‘Save.’

Screenshot From 2025-03-04 10-45-29.png

The new user is now ready to be activated.

Activating a user

  1. Select the user to be activated, then click ‘Send password reset email.’

Screenshot From 2025-03-04 10-46-42.png

Once the password is set, the user status will update from Pending to Active. The user has 24 hours to complete this step; if they don’t, simply resend the password reset email.

Screenshot From 2025-03-04 11-01-46.png

Deactivating a user

You can suspend an account by changing its user status from 'Active' to 'Blocked.'

Screenshot From 2025-03-04 14-51-05.png

The user will now be reflected as blocked in the overview.

Screenshot From 2025-03-04 14-56-41.png
Setting 2FA

Two-factor authentication

Add an extra layer of security by enabling 2FA.

  1. Click on the avatar towards the top right hand side of the platform, followed by 'Account.'

Screenshot From 2025-03-04 16-18-40.png
  1. Select the Security setting on the left-hand side and click ‘Enable.’

Screenshot From 2025-03-04 16-18-51.png
  1. Scan the QR code with your authenticator app or copy the ‘secret’ to manually connect.

Screenshot From 2025-03-04 16-19-00.png

2FA is now enabled with recovery codes.

Screenshot from 2024-11-20 15-52-22.png
JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.