Billing & Invoicing

Am I bound to any sort of contract? What happens to my data?

Is there a monthly fee for using
No, not at all. is a Pay As You Go service. There are no monthly subscription fees for using our service, so you are only invoiced for ...
Thu, 22 Aug, 2019 at 3:54 PM
What is the billing cycle?
Our billing cycle starts on the first working day of the month, after you start shipping with us.   Invoices are prepared and sent within the first week of...
Tue, 2 Jul, 2019 at 5:03 PM
Which payment methods do you accept?
We accept all payment methods, including debit and credit cards, direct debit and even bank transfer. There are many ways to pay depending on your billing c...
Wed, 4 Jul, 2018 at 1:23 PM
Can I print my invoices?
Not yet, but you will be able to soon! For now, we send out itemised invoices on a monthly basis, and we can also send them out on request.
Tue, 2 Jul, 2019 at 5:07 PM
When do I pay for a label?
Labels are charged to your account once they've been downloaded, and are payable once an invoice has been issued.  At the end of e...
Wed, 4 Jul, 2018 at 1:24 PM
When do I pay for shipping my products?
Paying for shipping your products is quite simple.  We offer a range of different payment options whether you use our label only service, carrier onl...
Wed, 4 Jul, 2018 at 1:58 PM
How are refunds for labels issued?
Refunds for labels are issued using the credit function in the shipment overview.  If you don’t use a label, regardless of the reason, you can request a...
Mon, 17 Dec, 2018 at 9:26 AM
What shipping surcharges can I expect?
At, we don’t apply surcharges for using our system.  However, it’s really important that you avoid where possible, any issues where ext...
Thu, 5 Jul, 2018 at 1:56 PM
Why don't you charge VAT on your services?
SendMyParcel is a company that provides a non taxable service and is therefore exempt from charging VAT. As a result we also don’t charge our customers VAT ...
Thu, 5 Jul, 2018 at 1:57 PM