Billing & Invoicing

Am I bound to any sort of contract? What happens to my data?

Is there a monthly fee for using SendMyParcel.com?
No, not at all.  There are no monthly subscription fees for using our service, so you are only invoiced for what you’ve shipped and/or the labels you ha...
Wed, 6 Nov, 2019 at 10:29 AM
What is the SendMyParcel.com billing cycle?
Our billing cycle starts on the first working day of the month, after you start shipping with us.   Invoices are prepared and sent within the first week of...
Tue, 2 Jul, 2019 at 5:03 PM
Which payment methods do you accept?
We accept all payment methods, including debit and credit cards, direct debit and even bank transfer. There are many ways to pay and this really depends on ...
Wed, 6 Nov, 2019 at 10:35 AM
Can I print my invoices?
Not yet, but you will be able to soon!  For now, we only send out invoices on a monthly basis, which you can download and print. And of course, we can r...
Mon, 11 Nov, 2019 at 11:14 AM
When do I pay for a label?
Labels are charged to your SendMyParcel.com account once they've been downloaded and used, and are payable once an invoice has been issued.  At the...
Wed, 6 Nov, 2019 at 10:39 AM
When do I pay for shipping my products?
Paying for shipping your products is quite simple.  We offer a range of different payment options whether you use our label only service, carrier onl...
Wed, 6 Nov, 2019 at 10:40 AM
How are refunds for labels issued?
Refunds for labels are issued using the credit function in the shipment overview.  If you don’t use a label, regardless of the reason, don't worry ...
Wed, 6 Nov, 2019 at 10:49 AM
What shipping surcharges can I expect?
At SendMyParcel.com, we don’t apply surcharges for using our system.  However, it’s really important that you avoid where possible, any issues where ext...
Thu, 5 Jul, 2018 at 1:56 PM
Do you charge VAT on your services?
Yes of course we do. We are required by law to charge VAT on your shipping services. However, how we charge VAT is dependent on your company status. Ple...
Wed, 6 Nov, 2019 at 10:57 AM
What happens if I miss my invoice payment date?
It's probably best not to, but we totally understand that sometimes things fall through the cracks and are missed.  We will always send you an invo...
Wed, 27 Nov, 2019 at 5:08 PM