At, we like to be transparent about all of the costs involved when using our service.

We only invoice our customers for what they have shipped in a given month, and invoices are sent out at the end of each billing period.

We explain our procedures for invoicing, late payments and refunds in a series of articles located here.

In the event that you have missed your invoice payment date, then please refer to this article and get in touch with us as soon as possible.

If you have failed to pay your monthly invoice, and your account has fallen into further arrears -  our system will automatically suspend your account and apply a collection charge to the outstanding balance. The collection charge applied to your account is dependent on the amount outstanding, and this will be communicated to you via our finance and recovery department. Please be aware that collection costs will continue to rise for additional periods of non-payment.

We do everything we can to help our customers and we will always work with you in circumstances such as these. It is your responsibility to communicate with us at the earliest possible instance.

If you'd like to discuss your invoice, or speak to us about your current circumstances, please get in touch with us.