It's probably best not to, but we totally understand that sometimes things fall through the cracks and are missed. 


We will always send you an invoice in the first week of every month, so it's important for you to check your spam folder, if you've not received this yet.


If you've missed the invoice deadline - don't worry! Just try to get in touch with us as quickly as possible, as there may be a late payment administration fee applied to your invoice and your services could be disrupted. In this case, you'll receive a reminder from us and of course, if you've lost or misplaced your invoice we will be happy to send you another.


Once you've gotten in contact with us - we will do everything we can to help you, including discussing your circumstances and reviewing your payment options. 


Should your account fall into further arrears, our system will automatically suspend your account and apply a collection charge to the outstanding balance. In this case, you may be also be liable for collection costs and any interest on the amount outstanding. 


We will always work with you in circumstances such as these. The important thing is to let us know how we can help you.


If you'd like to discuss your invoice, or speak to us about your current circumstances, please get in touch with us.