At, we don’t apply surcharges for using our system. 

However, it’s really important that you avoid where possible, any issues where extra fees may be applicable to your shipping services by carriers. There are a few possible reasons why this may happen - so we’ve outlined them below so you can prevent them;

  • Corrections - A fee may be applicable, if it is necessary to change the weight of a shipment. If a parcel weighs more or less than you have stated - then this will be automatically corrected in the system. You can view any corrections to your shipments by selecting it’s barcode in the shipment overview section. Prices for your parcels, whether they are higher or lower are not finalised until confirmed by the carrier.  We do understand that mistakes may happen - such as the miscalculation of package or parcel weights. Our couriers will always weigh your packages at multiple points across the journey, so you can expect your invoicing to always be precise.

  • Non-Delivery - If a domestic or international shipment has been sent with an incorrect recipient address and the delivery cannot be fulfilled, you may be liable for a non-delivery fee. A carrier will, almost always try to determine the correct address, however if this can not be done then a fee will apply. 

  • Oversized deliveries/Misshapen packages - Carriers will always specify the maximum dimensions for shipments that they will accept. This will include specific information concerning weight, length, depth, width/thickness and shape. If a shipment exceeds these dimensions, your parcel may not be accepted on a collection service. However, if your parcel is accepted, or it is delivered to a hub or to a service point and subsequently checked - then you will be liable to pay the applicable fees for dimensions outside the required sizes. This can be very expensive.

  • Re-labelling a parcel - Carriers will scan and update information at multiple points along your parcels journey. This allows for you and your customer to keep up to date on the parcels whereabouts. In the event that a label becomes damaged, blurry or smudged, a carrier may need to re-label your parcel, which may incur an additional fee. It is important to make sure that your label is placed, securely, on the largest flat side of your package.

Our dedicated support team is always available to offer you guidance on your shipping services. If you have any questions relating to this, or anything else, please get in touch with us and we'll be happy to help.