Knowledge Base

About Us 1

• About SendMyParcel.com

Getting Started 11

• Are there any setup costs for using SendMyParcel.com
• Can anyone use SendMyParcel.com?
• Is there a threshold for becoming a SendMyParcel.com customer?
• When using SendMyParcel, am I bound to a contract?
• How do I register with SendMyParcel.com?

See all 11 articles

Managing Your Account Settings 0

Billing & Invoicing 9

• Is there a monthly fee for using SendMyParcel.com?
• What is the SendMyParcel.com billing cycle?
• Which payment methods do you accept?
• Can I print my invoices?
• When do I pay for a label?

See all 9 articles

Contracts 1

• What are the rates for using SendMyParcel.com contracts?

Stores 0

Connecting Stores 0

Customer Services & Technical Support 1

• How can I get in touch with SendMyParcel.com?

Insurance & Cover 2

• Can I insure my shipments?
• What do I do if my parcel is lost/damaged?

Insurance & Cover Italy 2

• Can I insure my shipments? (Italy)
• What do I do if my parcel is lost/damaged? (Italy)

Shipping 13

• Do I get better rates if I ship more?
• How should I pack my parcel?
• What are the weight and size limitations on the parcels that I ship?
• Where can I ship my parcels to?
• Can I use a drop off location when shipping my parcels?

See all 13 articles

Carrier Services 4

• What are the carrier delivery windows/timeframes?
• Can I choose a specific time and date to have my shipments delivered?
• What services are available?
• Do you offer same day collections?

Hermes 1

• Hermes (UK) pickup & drop off parcelshops (PUDO)

DPD 1

• DPD (UK) pickup & drop off parcelshops (PUDO)

Nexive 2

• Nexive (Italy)
• What do I do if I miss my Nexive parcel collection slot? (Italy)

Spring 1

• Spring (Italy)

CSV Import Tool 2

• The CSV Import Tool
• Importing/Uploading your CSV orders

Domestic & International Shipments 6

• How to create a single shipment
• How can I prepare my shipments using a .CSV upload?
• Do you offer multi colli shipments?
• Which items are prohibited from shipping?
• Can I ship alcohol within and from the UK?

See all 6 articles

Parcel Weights & Dimensions 0

Collections & Consolidation (UK) 0

Collections & Consolidation (Italy) 1

• Consolidating your shipments (Italy)

Labels 7

• What does a shipping label look like?
• How do I edit a label?
• Can I add my customers order numbers to my labels?
• Can I delete a label?
• What if I’ve created two or more labels for the same package?

See all 7 articles

Printers 1

• What kind of printer do I need to print my shipping labels?

Printing Shipping labels 0

Integration & Extension Support 1

• Help & Support

Chrome Extension 7

• How do I install the Chrome extension?
• How do I use the Chrome extension if a preset is available?
• What presets are available for the Chrome extension?
• How do I map a preset?
• How do I use the Chrome extension in my Shopify webshop?

See all 7 articles

WooCommerce 1

• WooCommerce Plugin guide

PrestaShop 1

• PrestaShop Plugin Guide

OpenCart 1

• Opencart Plugin guide

Magento 2 0

ParcelPoints - Reward Program 3

• ParcelPoints
• How do I earn ParcelPoints?
• How do the SendMyParcel.com ParcelPoints work?

API - Customer Support & Technical Help 4

• Authentication
• Client Credentials Grant
• Can you help me when integrating the API?
• How do I create my own API credentials?

API 2

• What is an API?
• Where can I find the documentation about the API?