Skip to main content
Skip table of contents

Failed Shipment Registrations

Whether you are creating this shipment using the Client portal, the API or any of our e-commerce integrations, it is really frustrating when a shipment fails to register.

We have added as many of the carrier error responses in the Client portal as possible, and the shipment cards will always display this information when a shipment receives a registration failed error due to missing or incomplete data. But weโ€™ve outlined a few tips to help you troubleshoot errors for shipments that fail to register below;

(lightbulb) Tips & Tricks

Single shipment creation

Domestic shipments

Most failed registrations for domestic shipments are due to having incorrect or no automation rules in place at the point of creating a shipment. An error message will typically show as โ€˜No service has been selected for this shipmentโ€™.

๐ŸŒŸ Automation rules must be precise and switched on when using these to assign a carrier service to your shipments.

๐ŸŒŸ Check that your tags, conditions and weights match up with the type of shipment that you are trying to create.

๐ŸŒŸ Be mindful of competing conditions, and shipments that might fall outside of the rules that you have created.

You can find more information on this in this dedicated article

International shipments

Most failed registrations are data related and each carrier has their own set of requirements.

Where possible, we have added validation to the input fields however, it is not possible to validate all fields. We will always show the error response from the carrier in the tracking card.

๐ŸŒŸ For international shipments, most carriers require a first and last name, email address and telephone number as a minimum requirement.

๐ŸŒŸ For DDP shipments, ensure that you have entered all information relevant to the product; this includes the currency, HS code and your sender tax numbers. Please check that you have filled out all of the information for your shipment.

๐ŸŒŸ For shipments with custom data errors, ensure that you have selected the correct content type, shipping and currency. Some carriers will require all of this information especially for a DDP shipment.

๐ŸŒŸ For some carriers, you may receive a shipper reference error stating that it has been used before. This is because the carrier has failed to return a shipping label for your shipment in the alloted time. In this case, please duplicate your shipment and try registering the shipment again.

๐Ÿ“Ž Related articles

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.