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Shipment Tracking Emails

There are several ways to notify and update your customers about their orders.

You can either choose to send standard track and trace emails from the carrier or create your own custom emails.


📘 How to set up tracking emails

Use either the standard carrier tracking emails or customise your own. To set up track and trace emails, follow the instructions below;

  1. From the Shipment overview, click on the cog icon on the right hand side.

  2. Click Notifications on the left hand side.

  3. Switch the toggle on the Send track & trace emails to on.

  4. Select either Carrier emails or Custom emails.

  5. If you select Carrier emails then follow this by clicking Save, and you customers will now only receive standard emails sent by the carrier chosen for all of the shipments that you will send.

  6. If you chose to create your own Custom emails, a form will open with three available sections;

    1. Track & trace - to edit the text, use the toolbar to format the email or even enter html to match your website.

    2. Shop logo - here, you can upload a full resolution image - use formats such an JPG, JPEG, SVG & PNG

    3. Email placeholders - we have set some predefined placeholders to give your customers detailed information about the shipment.

  7. Email placeholders

    1. Add placeholders to give your customers personalised and details information

  8. To check your email, toggle on the Send preview email, an email will be sent to the email address in the shop settings. You can check the version of the email sent, and then click Save.

Tracking emails
  1. Select the cog icon towards the top right of your shipment overview.

 

2. Now select Notifications on the left hand side.

 

3. Toggle on the Send track & trace emails.

 

4. Select either Carrier emails or Custom emails.

5. If you select Carrier emails then follow this by clicking Save, and you customers will now only receive standard emails sent by the carrier chosen for all of the shipments that you will send.

Standard carrier emails are only sent providing the carrier offers this service in your contract and you have included an email address at the point of shipment creation.

6. If you chose to create your own Custom emails, a form will open with three available sections;

  1. Track & trace

    1. To edit the text, use the toolbar to format the email or even enter html to match your website.

  2. Shop logo

    1. Here, you can upload a full resolution image - use formats such an JPG, JPEG, SVG & PNG

  3. Email placeholders

    1. We have set some predefined placeholders to give your customers detailed information about the shipment.

 

6. To check your email, toggle on the Send preview email, an email will be sent to the email address in the shop settings. You can check the version of the email sent, and then click Save.

Your branded tracking emails will now be sent out with every shipment registration once you have included an email address in the shipment details.

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