Every shipment created using MyParcel.com has a tracking card available . These tracking cards show detailed tracking status events, hold any and all documentation that has been generated for the shipment, gives access to the carrier tracing website as well as holding all of the information relevant to the shipment in question.
Many of of our clients use these tracking cards to monitor the progression of a shipment through the carrier delivery network for customer service purposes.
📘 How to use tracing cards effectively
When you click on a shipment, you will open up its tracking card.
Once the card has opened up there are 5 tabs on the left hand side giving an accurate record of the shipment:
General info - at-a-glance milestones, carrier statuses, sender & receiver details and shipment information
Documents - from here you have access to and can re-download labels, customs documents and commercial invoices
Products - gives you an overview of all of your product information that you have entered for a shipment.
Customs - This section contains all of the information that you have provided as customs data and has been sent to the carrier.
Automation - If automation rules are set and have been applied to a shipment, then this will show in this section of the tracking card.
Clicking on any of the shipments will open up the tracking card for that shipment
2. General Info.
Contains clear milestone statues, carrier tracking events, sender & receiver details and the service & package properties
If the carrier has checked, weighed and measured the shipment it will be reflected in the Shipment section.
Not all carriers check weight and measure shipments.
MyParcel.com automatically generates a commercial invoice & customs form. From here, you have access to and can re-download labels, customs documents and commercial invoices
For shipments not going through customs there will only be a label to download
This section gives you an overview of all of your product information that you have entered for a shipment, including its product url from your website, if added.
This section contains all of the information that you have provided as customs data and has been sent to the carrier.
There will no customs section available for domestic shipments that have been created manually using the Client portal.
If the shipment has been created via the API or an integration - then the product data synced into the portal when the shipment is created and show via the portal.
If automation rules are set and have been applied to a shipment, then this will show in this section of the tracking card