Creating a single shipment
With the MyParcel.com Client portal, you can create both single and batch shipments for your domestic and international orders. This article outlines how you can create a single shipment using the app.
📘 How to create a single shipment
From the Shipment overview, select the new shipment button on the right hand side.
Enter the shipping information for the package
Full and correct information will help to ensure a smoother transit and a reduction in potential surcharges or returned shipmentsProviding accurate weight & dimensions will help to provide a more accurate rate and reduce the chances of surprise surcharges
📘 How to register and print shipping labels
Registering and printing your labels can be done in a few very simple steps.
From the Shipment overview, select the shipment or shipments you wish to register.
Register your shipment then, then select print to download your label.
You can also print your label directly from this screen, once the carrier service is attached - however we would always advise you to register your shipment prior to printing.
📘 How to print customs documents for your orders
All international shipments require customs documents.
Depending on your sender location and the recipient locations for your orders, the system will automatically provide an additional section in the shipment details step in the create shipment flow.
When creating an international shipment there are two additional requirements that carriers request; product information and customs information.
We outline how to add data into both of these sections below;
Adding product information to your shipment
All products within an international shipment will need additional information in order to successfully register your shipment with the carrier. You can add this in the shipping details step of the shipment creation flow.
To add product information to your shipments, click Add product on the bottom left hand side of the shipment details window, during step 3 of the shipment creation process.
Enter all of the data correctly, ensuring that the fields marked with an asterisk are not left empty. Click save to continue.
The product should now be visible in the shipment details. Follow steps 1 and 2 to add additional products. For multiple quantities of the same product, add this in the item section.
click continue to progress to the next step.
Adding customs information to your shipment
All international shipments require customs information. This is used to determine the appropriate level of taxation applied to shipment before it is delivered to the recipient.
In step 3 of the new shipment flow, you will need to add information to the customs section.
Enter all fields in this section marked with an asterisk as this information is mandatory.
Some carriers require data to be entered for the Shipping value and Currencies especially when you ship DDP (See Creating a single shipment | Incoterms-for-international-shipments-- ). Depending on the carrier service that you choose, you will need to enter this to prevent your shipment from failing.
Add any relevant tax numbers that have not already been set in the organisation settings - including recipient tax numbers.
Select Continue to progress to the next step.

How to use the HS Code Suggestion tool
The HS Code Suggestion tool can be used to provide the correct HS code for your products when creating a shipment.
This tool has to be enabled in your account settings - so you will need to discuss this with your account manager before using it.
In the new shipment form, enter the details as you would normally do. Once you get to the section where you will need to add product information, click on the folder icon.
A pop-up will show the different options available to you for your product.
Select the correct option applicable to your product and click Save.
Incoterms for international shipments
Choosing the correct incoterm in an important part of the shipment creation process for an international shipment.
Incoterms (International Commercial Terms) are a set of rules which define the responsibilities of sellers and buyers. Incoterms specify who is responsible for paying for and managing the shipment, insurance, documentation, customs clearance, and other logistical activities.
There are two options available for you to choose from and this will either be;
a. DAP - Delivered At Place (formerly DDU)
The seller is responsible for the delivery of the goods and it is the buyers responsibility for import duties.
b. DDP - Delivered Duty Paid
The seller must cover duties, import clearance, and any taxes.
When shipping DDP the Shipping value & Currency should also be added to the data for your shipment.
How to use the Landed Cost Calculation tool
The Landed Cost Calculator can be used to calculate all of the duties, taxes and import charges for a shipment.
Landed cost calculations are only available for shipments labelled DDP.
This tool has to be enabled in your account settings - so you will need to discuss this with your account manager before using it.
In step 3 of the new shipment flow, ensure that you have set the incoterm as DDP and the Shipping value & Currency is included.
Click Calculate landed costs & Continue.
Taxes and duties are now displayed in real time.