Creating a single shipment

With the MyParcel.com Client portal, you can create both single and batch shipments for your domestic and international orders. This article outlines how you can create a single shipment using the app.

📘 How to create a single shipment

From the Shipment overview, select the new shipment button on the right hand side.
Enter the shipping information for the package
Full and correct information will help to ensure a smoother transit and a reduction in potential surcharges or returned shipments
Providing accurate weight & dimensions will help to provide a more accurate rate and reduce the chances of surprise surcharges

Create single shipment

From your shipment overview, navigate to and click New shipment.

2. If you have multiple stores or brands then you will need to select the correct shop you will be shipping from. If you only ship from one store, then this will be automatically selected and you can continue by filling in the weight & dimensions for your shipment.

Adding correct information in all fields in this step of the shipment creation flow will provide you with an accurate shipping rate and reduce surcharge fees.

3. Add the receiver's address. You can use the address suggestion feature, the address book for a previously saved address or type this address in manually.

All fields marked with an asterisk are mandatory.

Start entering data to use the address suggestion bar to automatically populate the receivers address or add an existing address from the address book - please see our guide here

4. Once you have completed all of the relevant fields, click Next step to progress to the save the details.

5. In this stage you will need to choose the most suitable or preferred carrier and service for the shipment.

Here, you can use the filters on the left hand side to narrow down the carrier services or you can use the parcel-shop toggle which will show ship-to-shop options only

6. Once the service has been selected, any delivery options available will be shown. Here, you can choose the most suitable option.

7. Some delivery options are included in the service, and for others there may be an additional cost. Once you have chosen the delivery option/s then any additional costs will now reflect in the overall shipping cost.

8. Click Continue to progress to the next stage of the shipment creation process.

9. In this step, you will need to add more information for the recipient. The First and Last name fields are mandatory, however we also recommend that you also complete Email and Phone details. Then select Continue.

11. At this stage you can add product information for your shipment. This is mandatory for international shipments, but optional for domestic Shipments. Add any relevant shipment details before clicking Continue.

12. At this stage, you can check that all of the shipment details are correct, editing where necessary. Once you are satisfied with the information you can click Save.

The page will now re-direct you to the shipment overview where the shipment will appear with status of Concept, ready to be Registered.

📘 How to register and print shipping labels

Registering and printing your labels can be done in a few very simple steps.

From the Shipment overview, select the shipment or shipments you wish to register.
Register your shipment then, then select print to download your label.
You can also print your label directly from this screen, once the carrier service is attached - however we would always advise you to register your shipment prior to printing.

Register & print labels

Registering a shipment

All shipments will need to be registered with a carrier before a label can be printed

To register a shipment, navigate to the shipment overview. You will need to select the shipment/s you want to print labels for.

2. Once you have selected the shipment, click Register.

3. The shipment will now be pre-advised with the carrier and a label will be available to Download. See the next step for how to print a label.

Printing labels

Select the shipments you want to print labels for.

2. Next, select Print

3. Your labels will now be downloaded and available for you to print.

📘 How to print customs documents for your orders

All international shipments require customs documents.

Depending on your sender location and the recipient locations for your orders, the system will automatically provide an additional section in the shipment details step in the create shipment flow.

When creating an international shipment there are two additional requirements that carriers request; product information and customs information.

We outline how to add data into both of these sections below;

Adding product information to your shipment

All products within an international shipment will need additional information in order to successfully register your shipment with the carrier. You can add this in the shipping details step of the shipment creation flow.

To add product information to your shipments, click Add product on the bottom left hand side of the shipment details window, during step 3 of the shipment creation process.
Enter all of the data correctly, ensuring that the fields marked with an asterisk are not left empty. Click save to continue.
The product should now be visible in the shipment details. Follow steps 1 and 2 to add additional products. For multiple quantities of the same product, add this in the item section.
click continue to progress to the next step.

Adding product information

Adding product information for international shipments

Whilst you are in the process of creating a shipment, you will be able to add product information to the shipment in step 3 of the process by clicking Add product.

2. Fill in all of the information, ensuring that you have entered data into the mandatory fields marked with an asterisk.

If you have additional products that are not the same as the product you have entered during this step please refer to step 3, however if there are multiple items of the same product please enter the number in the quantity field.

Click Save to continue.

3. Once saved, the product/s will now be visible in the shipment details.

In order to add multiple unique products, you will need to enter the product information individually. To enter additional quantities of the same product, please refer to step 2.

4. Click Continue to progress to the next step.

Adding customs information to your shipment

All international shipments require customs information. This is used to determine the appropriate level of taxation applied to shipment before it is delivered to the recipient.

In step 3 of the new shipment flow, you will need to add information to the customs section.

Enter all fields in this section marked with an asterisk as this information is mandatory.

Some carriers require data to be entered for the Shipping value and Currencies especially when you ship DDP (See Creating a single shipment | Incoterms-for-international-shipments-- ). Depending on the carrier service that you choose, you will need to enter this to prevent your shipment from failing.

Add any relevant tax numbers that have not already been set in the organisation settings - including recipient tax numbers.

Select Continue to progress to the next step.

How to use the HS Code Suggestion tool

The HS Code Suggestion tool can be used to provide the correct HS code for your products when creating a shipment.

This tool has to be enabled in your account settings - so you will need to discuss this with your account manager before using it.

In the new shipment form, enter the details as you would normally do. Once you get to the section where you will need to add product information, click on the folder icon.
A pop-up will show the different options available to you for your product.
Select the correct option applicable to your product and click Save.

HS Code Suggestion Tool

If you do not know the HS code for a product you can also use our HS code suggestion tool. This will suggest the correct HS code based off of information provided in the description.

1. Click on the folder icon.

2. A pop-up will show the different options available to you for your product.

3. Select the correct option applicable to your product and click Save.

Incoterms for international shipments

Choosing the correct incoterm in an important part of the shipment creation process for an international shipment.

Incoterms (International Commercial Terms) are a set of rules which define the responsibilities of sellers and buyers. Incoterms specify who is responsible for paying for and managing the shipment, insurance, documentation, customs clearance, and other logistical activities.

There are two options available for you to choose from and this will either be;

a. DAP - Delivered At Place (formerly DDU)

The seller is responsible for the delivery of the goods and it is the buyers responsibility for import duties.

b. DDP - Delivered Duty Paid

The seller must cover duties, import clearance, and any taxes.

When shipping DDP the Shipping value & Currency should also be added to the data for your shipment.

Incoterms for international shipments.

Incoterms (International Commercial Terms) are a set of rules which define the responsibilities of sellers and buyers. Incoterms specify who is responsible for paying for and managing the shipment, insurance, documentation, customs clearance, and other logistical activities.

For your shipments, you can choose either;

DAP - Delivered At Place (formerly DDU)
DDP - Delivered Duty Paid

When shipping DDP the Shipping value & Currency should also be added to the data for your shipment.

How to use the Landed Cost Calculation tool

The Landed Cost Calculator can be used to calculate all of the duties, taxes and import charges for a shipment.

Landed cost calculations are only available for shipments labelled DDP.