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Frequently asked questions

Do all my products require a weight?

  • All products should have item weights added to them in Amazon, if they do not then they will need a package weight in order for shipments to be processed correctly.

    (warning) Weight is a minimum requirement for all carriers.


Does the integration import SKU & HS codes?

  • The Amazon integration imports SKU codes, but does not yet HS codes. We are working on adding this to the integration.


Is the tracking number & delivery status sent back to Amazon?

  • The tracking & statuses are not sent back to Amazon.


How are IOSS shipments handled?

  • The IOSS number of the marketplace is always transmitted with the information for the order when synced.

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