Frequently asked questions
Do all my products require a weight?
All products should have item weights added to them in Amazon, if they do not then they will need a package weight in order for shipments to be processed correctly.
Weight is a minimum requirement for all carriers.
Does the integration import SKU & HS codes?
The Amazon integration imports SKU codes, but does not yet HS codes. We are working on adding this to the integration.
Is the tracking number & delivery status sent back to Amazon?
The tracking & statuses are not sent back to Amazon.
How are IOSS shipments handled?
The IOSS number of the marketplace is always transmitted with the information for the order when synced.