Carrier Surcharges

Using the Admin portal, you can easily create, manage and edit carrier surcharges and apply them to your clients shipments.

In some cases, a carrier will automatically update various shipment properties via the API and these updates will appear as the shipment travels along it’s journey. Some of the information received can be confirmation of dimensions, weight and in other cases it can be surcharge fees which will be applied to the shipment.

In the case that this is not automated, you can update the shipment with it’s surcharge fee using the Admin portal.

We have outlined how to manually manage shipping surcharges using the Admin portal below;

Some important information on Surcharges

Surcharges can be assigned to all shipments, regardless of the carrier.
The surcharge name and price, as you’ve entered it, will be reflected in the shipment card and also if selected, be available in your report export.
Once added, a surcharge can not be edited or removed from a shipment.

📘 How to create and add a Surcharge

There are two ways to add a Surcharge to shipment in the Admin portal; the first is to create a surcharge and assign this to a shipment which is useful for when a surcharge has to be added to multiple shipments.

The second is to create a surcharge while viewing a shipment. We have outlined both methods for you below.

Creating and adding a Surcharge

Select the gear icon located at the top right hand side of the Admin Overview.
Next, select Carrier surcharges on the left hand side.
Select the carrier that you want to create a surcharge for. Once you have selected the carrier, a new section will appear below. Click the New surcharge button on the right hand side.
Add the name of the surcharge, next add in the amount of the surcharge in the fee field and choose the currency. Finally, enter the description and click Save.
The new surcharge will now be visible under that carrier, once chosen from the drop down list.

Creating a surcharge

Select the gear icon located at the top right hand side of the Admin Overview

2. Next, select Carrier surcharges on the left hand side

3. Select the carrier that you want to create a surcharge for. Once you have selected the carrier, a section will appear below. Please click the New surcharge button on the right hand side.

4. Here you will need to name the surcharge, add in the amount in the fee field and choose the currency. Finally, enter the description and click Save.

5. The new surcharge will now be visible under that carrier, once chosen from the drop down list.

How to update a shipment with a Surcharge that you have not yet created -

Admin portal, select the shipment you’d like to add a surcharge to.
Click on New Surcharge and enter the details in the pop up window. All fields marked with an asterisk are mandatory.
Click Save.

Adding a newly created surcharge to a shipment

From the Admin portal, select the shipment you’d like to add a surcharge to.

2. Click on New Surcharge. Enter the details into the pop up window and click Save.

📘 How to edit & delete a Surcharge

Editing a Surcharge

You can only edit a surcharge which has already been added to the system for a carrier.

To edit a surcharge, select the pencil icon next to the surcharge you want to update.

Deleting a Surcharge

Once a surcharge has been deleted, it cannot be recovered.

To delete a surcharge, select the bin icon next to the surcharge you want to delete.

Editing & deleting a surcharge

Editing a surcharge

You can only edit a surcharge which has already been added to the system for a carrier.

To edit a surcharge, select the pencil icon next to the surcharge you want to update. Follow the instructions from step 4, in the how to edit a surcharge section of this page.

Deleting a surcharge

Once a surcharge has been deleted, it cannot be recovered.

2. To delete a surcharge, select the bin icon next to the surcharge you want to delete.

📘 How to assign a Surcharge to a shipment

Assigning a surcharge

You can only assign a surcharge to a shipment if the surcharge has already been created.

To assign a surcharge you will first need to create it in the Admin portal. Please follow the steps in the how to create a surcharge section in this page.

Once the surcharge has been created, select the checkbox on the left hand side of the shipment you want to add the surcharge to. Then select the Add surcharge option that will show in the secondary navigation bar.

Assigning a surcharge to a shipment

You can only assign a surcharge to a shipment if the surcharge has already been created.

To assign a surcharge you will first need to create it in the Admin portal. Please follow the steps in the how to create a surcharge section in this page.
Once the surcharge has been created, select the checkbox on the left hand side of the shipment you want to add the surcharge to. Then select the Add surcharge option that will show in the secondary navigation bar.

3. Select the Carrier surcharge button on the right hand side.

4. A drop down menu will appear beneath the carrier surcharge button, showing the all available surcharges for that carrier and shipment. From here, you will need to select the required surcharge.

5. The surcharge has now been added to the shipment.

If an incorrect surcharge has been added you can delete it using the bin icon