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Branded Tracking Page

Enhance brand recognition with the Branded Tracking Page, providing customers with a personalised experience for tracking their shipments instead of redirecting them to a carrier's tracking page.

📘 How to set up branded tracking emails

Setting up the branded tracking page is a straightforward process that can be completed in just a few simple steps.

Branded tracking page
  1. Click on the settings icon located at the top right corner of the portal.

  1. Next, choose Branding from the settings panel on the left-hand side.

The preview will showcase real-time changes using HEX, RGB, HSL, or the slider, allowing you to precisely match your company's colours.

  1. To customise the colours, click on any of the colour fields to access the palette, and click Confirm once your preferred colour has been selected.

Colour guide

  1. Primary colour.

    • Colour of the street image and the tracking status bars.

  2. Text colour.

    • Colour of the text and outline of the van.

  3. Background colour.

    • Background colour.

  4. Foreground colour.

    • Colour of the cards on top of the background.

  5. Accent colour.

    • Colour of the milestone statuses and van.

  6. Logo URL.

    • Utilise a URL link to attach your logo.

  7. Shop logo.

    • If you don't have a URL for your logo, you can upload the logo directly.

After configuring the branded tracking page, you must insert the placeholder link into the tracking email, which is automatically sent when a shipment is registered.

Tracking emails

For additional details on configuring tracking emails, please refer to our help guide located here: Shipment, Tracking & Emails.

  1. Go to Notifications from the settings panel on the left-hand side. Scroll down the page and copy the last placeholder :brandedTrackingUrl:

  1. Next, click on the Track your parcel button.

  1. After selecting the Track your parcel button, click on the link icon.

  1. Replace the :trackTraceUrl: with :brandedTrackingUrl: and then click Save.

  1. Toggle on the Send a preview email to option and then click Save.

A preview email will be sent to the email address associated with your account.

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